This Policy should be read with our Terms and Conditions, Cookie Policy and Refund Policy.
Overview and scope
This Privacy Policy explains how Lion Panel IPTV (“we”, “us” or “our”) handles personal information connected with lionpaneliptv.com, reseller enquiries, digital subscription orders, reseller-panel access and related support.
It applies to website visitors, potential customers, subscription customers, resellers and people who contact our team. It does not control how independent resellers handle their own customers’ information.
Information we may collect
Information you provide
- Name, phone number, WhatsApp identifier or other contact details.
- Your enquiry, preferred package, estimated customer volume and requested account format.
- Order details, selected duration, reseller-credit quantity and support messages.
- Device or application information required for compatible setup assistance.
- Transaction reference or payment confirmation needed to verify an order.
Information collected automatically
- IP address, browser type, device type, language and approximate location.
- Visited pages, referral source, session activity and interaction events.
- Cookie identifiers, analytics information, security and error logs.
How we use information
We may use relevant information to:
- answer questions about pricing, credits, features, access and compatibility;
- confirm, prepare, activate and support an eligible order;
- provide reseller setup information and panel-related assistance;
- verify transactions, prevent fraud and protect accounts;
- operate, troubleshoot, secure and improve the website;
- measure website performance and understand useful content;
- keep necessary business, accounting and support records; and
- comply with lawful requests and applicable legal obligations.
We do not sell personal information as a standalone commercial product.
Legal bases for processing
Where data-protection law requires a legal basis, processing may rely on:
- Contract: to respond to an order, deliver access or provide requested support.
- Legitimate interests: to secure, maintain and improve our website and services, prevent misuse and manage enquiries.
- Consent: where you make an optional choice, including certain analytics or marketing activities.
- Legal obligation: where records or disclosures are required by applicable law.
Where processing is based on consent, you may withdraw that consent without affecting processing that was lawful before withdrawal.
When information may be shared
We may share only the information reasonably required with service providers that help us operate, including:
- website hosting, security, caching and technical infrastructure providers;
- analytics providers such as Google Analytics, subject to consent settings;
- communication platforms such as WhatsApp when you choose to contact us there;
- payment providers used to process or verify a transaction;
- professional advisers where reasonably necessary; and
- competent authorities when disclosure is legally required.
Providers process information under their own terms or on our instructions, depending on their role. We do not authorize them to use information for unrelated purposes.
International data transfers
Some technology, analytics, communication, hosting or payment providers may process information outside your country. Where required, we use available contractual, organizational or legal safeguards intended to protect transferred information.
Using WhatsApp or another third-party platform may result in information being handled in countries identified in that provider’s own privacy policy.
How long information is retained
We retain information only for as long as reasonably necessary for the purpose collected, including service delivery, support, security, dispute handling, accounting and legal compliance.
Information may be retained longer where a dispute, investigation, fraud concern or legal obligation requires it.
Information security
We use reasonable technical and organizational measures intended to protect information against unauthorized access, alteration, disclosure or loss. These may include access restrictions, secure connections, account controls, updates, backups and fraud monitoring.
No internet transmission or storage system can be guaranteed completely secure. You should protect your device and credentials and verify that you are communicating through an official Lion Panel IPTV channel.
Your privacy rights
Depending on the law applicable to you, you may have rights to:
- request access to personal information we hold about you;
- correct information that is inaccurate or incomplete;
- request deletion or restriction in eligible circumstances;
- object to certain processing based on legitimate interests;
- receive eligible information in a portable format;
- withdraw consent where processing relies on consent; and
- complain to an applicable data-protection authority.
To protect information, we may request reasonable identity verification. Rights can be subject to legal exceptions and retention obligations.
Cookies and website analytics
Our website may use essential cookies required for security, preferences and core functionality. With the appropriate choice or consent, analytics cookies may help us understand traffic, page use and technical performance.
Google Analytics may receive technical and usage information such as device details, approximate location, referral source and page interactions. You can review and manage available choices through the cookie banner and browser settings.
Read the Cookie Policy ↗Children’s privacy
Our services are intended for adults and are not directed to children under 18. We do not knowingly request that children place orders or create reseller relationships.
If you believe a child has provided personal information without appropriate authorization, contact us so the situation can be reviewed.
Third-party websites and services
The website may link to WhatsApp, payment services, applications, device providers or other third-party services. Their privacy practices are controlled by their own notices, not this Policy. Review those notices before submitting information.
Changes to this Privacy Policy
We may update this Policy to reflect legal, technical or operational changes. The updated version will be published on this page with a revised “Last updated” date. Material changes may also be highlighted where appropriate.
Privacy contact and related policies
Submit privacy questions or rights requests through our official contact page. State that your message concerns privacy and provide enough information to identify the relevant interaction without sending passwords, OTP codes or full payment details.