Refund Policy | Lion Panel IPTV

Every request is assessed using the order status, activation history, credit usage, reported issue and any mandatory consumer rights that apply.

Policy overview

This Refund Policy applies to eligible digital subscriptions, reseller credit packages, reseller-panel access and related digital services purchased from Lion Panel IPTV.

It should be read with our Terms and Conditions. A refund is not automatic merely because a request is submitted. We first verify the order, delivery status, activation, account use and reason for the request.

Nature of digital services

Subscriptions, access credentials, reseller-panel access and reseller credits are digital services or digital items that can be prepared and delivered shortly after payment confirmation.

Once access has been activated, credentials have been delivered or reseller credits have been added or used, the service cannot always be returned in the same way as a physical product. This affects change-of-mind eligibility, subject always to rights that cannot legally be excluded.

Cancellation before activation

If you ask to cancel before processing, activation or delivery has started, contact us immediately. Where the order can still be stopped, we may cancel it and return the eligible amount using an appropriate method.

Cancellation may no longer be possible if account preparation has begun, access information has been generated, a subscription has been activated or reseller credits have been assigned.

Sending a message does not pause processing automatically. Wait for written confirmation that the cancellation was accepted.

Situations that may qualify for a remedy

After verification, a correction, replacement, partial refund or full refund may be considered when:

the same order was charged more than once;
payment was confirmed but the purchased service was not delivered;
the delivered duration or credit quantity differs from the confirmed order;
access was invalid at delivery and we cannot correct or replace it;
a verified service problem prevents material use and remains unresolved after reasonable troubleshooting; or
applicable law provides a non-excludable cancellation, conformity or refund right.

The appropriate remedy depends on the nature, duration and impact of the verified issue.

Situations usually not eligible

Subject to mandatory law, a refund will not normally be available when:

the service was correctly activated and the request is only a change of mind;
access credentials were delivered and used;
reseller credits were used to create, renew or manage customer accounts;
the problem is caused by an unsupported device, application or configuration;
the internet connection, local network, VPN, ISP or customer device causes the issue;
a particular channel, title, event, quality level or regional item changes or becomes temporarily unavailable;
credentials were shared, misused, published or accessed by unauthorized persons;
the account was suspended for fraud, abusive activity or a material Terms violation; or
the customer refuses reasonable troubleshooting or does not provide enough non-sensitive information to verify the issue.

Reseller credits and panel access

Reseller credit packages are prepared for business use. Credits already consumed through account creation, renewal or another eligible panel action are not returnable.

A request concerning an unused balance may be reviewed only if the related package, dashboard activity, bonus credits, panel access and transaction can be verified. Any approved amount may reflect credits already used, non-reversible setup work, bonuses or payment-provider costs where legally permitted.

Unused orderMay be reviewed if activation or delivery can still be stopped.

Credits assignedEligibility depends on whether access and setup can be reversed.

Credits consumedUsed credits are normally not refundable.

Bonus creditsPromotional value is not converted into cash.

Technical problems and troubleshooting

Contact us as soon as a problem appears. Before determining a refund, we may ask you to complete reasonable checks involving the compatible application, device, internet connection, account status and setup information.

We may first provide updated access information, setup guidance, an account correction or a replacement where that is an appropriate and timely solution.

Screenshots should hide usernames, passwords, payment credentials and unnecessary personal information.

Trials, compatibility and expectations

Where a trial is offered, use it to check your device, application, network performance and relevant service availability before purchasing a longer plan.

A successful trial does not guarantee that every channel, title, event, quality level or third-party source will remain unchanged. Content and performance can vary by location, device, application, internet provider and connection quality.

How to request a review

Use the official contact page and include:

your name and the communication method used for the order;
the order date, selected package and amount paid;
a non-sensitive transaction reference;
a clear description of the issue and when it began;
the device and compatible application involved; and
the troubleshooting already completed.

Never submit passwords, OTP codes, full card numbers or complete payment-account credentials.

Possible resolutions

Depending on the verified circumstances, an appropriate resolution may include:

correcting account, duration or credit information;
providing reasonable setup or compatibility assistance;
replacing invalid access;
extending time lost because of a verified service-side issue;
issuing a proportional refund for an affected part; or
issuing a full refund where justified or legally required.

The remedy selected should be proportionate to the verified problem and applicable rights.

Approved refund processing

If a refund is approved, we will confirm the amount and intended method. Where practical, it will be returned through the original payment route. Bank, card, wallet, currency-conversion and payment-provider processing times are outside our direct control.

We are not responsible for delays caused solely by a payment provider after an approved refund has been submitted, but we can provide available confirmation information.

Payment disputes and chargebacks

Contact us first so we can review delivery records and attempt an appropriate solution. Filing a payment dispute does not automatically establish refund eligibility.

We may provide the payment provider with relevant order confirmation, communication, delivery, activation and usage records. Fraudulent or abusive disputes may result in suspension of related access, without limiting rights provided by law.

Mandatory consumer rights

Nothing in this Policy excludes or limits a consumer right, statutory guarantee or remedy that cannot legally be excluded. Rules for digital content and services can differ according to the customer’s country and whether immediate performance was expressly requested.

Where a mandatory rule conflicts with this Policy, the mandatory rule takes priority.

Contact and related policies

Submit a refund or order-delivery question through the official Lion Panel IPTV contact page. Choose a clear subject and include enough non-sensitive order information for verification.